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November 16-20, 2025
Disney's Coronado Springs Resort Orlando, FL

Speakers 2025

Take a look at all of the expert speakers from Service Management World 2025.

A

Ahuja, Harpreen

Title: Manager Business Systems

Company: St. Jude Children's Research Hospital

B

Bartolomeo, Annie

Title: Manager, Continuous Management

Company: Vertex Inc.

Beran, Matt

Title: Sr. Product Specialist

Company: InvGate

Blumenthal, Maddie

Title: Head of Customer Success

Company: PeopleReign

Bond, Darrell

Title: HDI Business Associate and Founder

Company: RADAR Solutions Group

Braun, Adam

Title: CEO

Company: Clarasight

Brennan, Ben

Title: Head of AI UX

Company: PeopleReign

C

Caudill, Heather

Title: SVP Operations

Company: Procurement Partners, LLC

Chris Bocage

Title: Director, IT Operations

Company: Thumbtack

D

Donna D Gregorio

Title: Associate Professor

Company: Northeastern University

Doug Rabold

Title: San Antonio

Company: Bold Ray Consulting

Doug Tedder

Title: Owner and Principal Consultant

Company: Tedder Consulting LLC

E

Erica Marois

Title: Sr. Manager, Content & Community

Company: ICMI, HDI

Eugene, Wesley

Title: SVP North America

Company: HIT Global

H

Hughes, Reginald

Title: Confirguration Manager Subject Matter Expert (SME)

Company: CMPIC

J

Jensen, Jeff

Title: Founder and Principle

Company: I Train IT Leaders LLC

Joe Fugere

Title: IT Service Center and Experience Director

Company: University of Alaska Anchorage

Josh Streets

Title: HDI Business Associate, CEO and Founder

Company: Scoreboard Group

K

Karley, Quinn

Title: M.ED, Generative AI Program Manager

Company: Rochester Institute of Technology

L

Lerch, Steve

Title: Innovation Evangelist

M

Mike Vikdal

Title: President

Company: Auslyn Group Inc.

Miller, Andrea

Title: IT Services Business Manager / Experience Aficionado

Company: University of Alaska, Anchorage

Mims, Ric

Title: Chief Information Officer

Company: SimpleITSM, Inc.

Mulry, Rachel

Title: Associate CIO-Planning and Customer Service

Company: SMU

N

North, Tony

Title: Senior Manager IT

Company: King County