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November 9-13, 2019
Omni Resort at ChampionsGate
Orlando, FL
SCHEDULE BUILDER

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BEAULIEU, GERALD

Title: Director, Product Marketing

Company: ServiceNow

BEAVERS, LIZ

Title: Senior Solutions Engineer - ITSM

Company: SolarWinds

BETZ, CHARLES

Title: TBD

Company: Forrester

BIAGI, BRAD

Title: Senior IT Manager

Company: First American

BOND, DARRELL

Title: Business Associate

Company: HDI

BRIAN FOX

Title: Program Director

Company: Sitel

BRUNO, RAE ANN

Title: Principal

Company: Business Solutions Training

BURROWS, MATTHEW

Title: President

Company: BSM impact Inc

C

CARDINAL, MICHAEL

Title: Practice Manager

Company: TEKsystems

CARLOS CASANOVA

Title: Author, Speaker, Solutions Architect

Company: Casanova Advisory Services

CARLSON, EVAN

Title: VP

Company: EasyVista

CAUDLE, BRANDON

Title: Senior IT Manager

Company: First American Corp

CELAYA, RANDY

Title: President and Founder

Company: The Coaching Bridge

CHAGNON, CHRIS

Title: IT Service Management Architect

Company: Worcester Polytechnic Institute

CHU, CHI-CHENG

Title: Manager of Information Services

Company: North York General Hospital

CLAYTON, DEAN

Title: SMAX Product Manager

Company: Micro Focus

CUSTY, JOHN

Title: Managing Consultant

Company: JPC Group

D

DAVID CANNON

Title: EVP

Company: Nfiniti3

DENFORD, TONY

Title: Director, Research

Company: Info-Tech Research

DULLE, JIM

Title: Vice President - Operations & Information Technology

Company: First American

F

FLORA, ERIKA

Title: Principal

Company: BEYOND20

FORREST, BEN

Title: Principal Technical Trainer

Company: ServiceNow

FRANZEN, RUBEN

Title: Head of Customer Success Management

Company: TOPdesk

G

GALLACHER, CHRIS

Title: Principal Consultant

Company: Forrester

GEFFRAY, VINCENT

Title: Senior Director

Company: Everbridge

H

HOWDEN, VALENCE

Title: Principal Research Director

Company: Infotech Research Group

HUNNEBECK, LOU

Title: Prinicipal Advisor

Company: DXC Technology

HUTCHENS, AMY

Title: Award-Winning Speaker, Author, and Business Strategist

J

JOHN P CUSTY, JR.

Title: Managing Consultant

Company: JPC Group

K

KEN WENDLE

Title: Author, Consultant, Instructor

Company: Edify ITSM, Inc.

KEVIN M GRIGGS

Title: Director, Service Delivery

Company: KPMG US, LLP.

KNAPP, DONNA

Title: Curriculum Development Manager

Company: ITSM Academy

L

LEAHY, JANE

Title: Senior Solution Engineer

Company: Cherwell

LENOX, LINDA

Title: Director, IT Support

Company: CURO Financial Technolgoies

M

MACMILLAN, PAMELA

Title: Customer Success Manager

Company: TOPdesk

MARIE DIRUZZA

Title: Director, Campus Technology & Media Services

Company: Mount Holyoke College

MARTINEZ, DAVID

Title: Senior Product Marketing Specialist

Company: Ivanti

MATTISON, SETH

Title: Internationally Renowned Workforce Strategist and Management Trendspotter

MCCLEAN, SEAN

Title: Master Technical Trainer

Company: ServiceNow

MCGARAHAN, PETE

Title: Senior Director

Company: First American

MICHAEL KUBLIN

Title: President/CEO

Company: PeopleTek Coaching

MILLS, FANCY

Title: Director of Training

Company: HDI

MOHR, JULIE

Title: Speaker and Author

Company: JulieLMohr.com

MONAHAN, BRENDAN

Title: Solutions Development Director

Company: SAIC

MONROE, DEBORAH

Title: Presdent

Company: Ignite Achievements Int'l

N

NANCE, ALAN

Title: Managing Partner

Company: CitrusCollab LLP

P

PACITTI, ANTHONY

Title: IT Manager, End User Experience

Company: Johnson & Johnson

PALACHUK, MANUEL

Title: President and Head Coach

Company: Manuel Palachuk International

PAUL FORDIANI

Title: Continual Improvement Manager

Company: Acuity, Inc

PHYLLIS DRUCKER

Title: Senior Consultant

Company: Linium

PIERRE BERNARD

Title: Global ITSM Process Manager

Company: IKO Industries Ltd.

R

RABOLD, DOUG

Title: Owner

Company: Bold Ray Consulting

RAE, BARCLAY

Title: Owner

Company: Barclay Rae Consulting

RAMAKRISHNAN, KUMARAVEL

Title: Director of Marketing

Company: ManageEngine

RENI FRIIS

Title: Partner

Company: Valcon

ROBERT CHEYNE

Title: ITSM Process Manager

Company: Texas A&M University

ROBINSON, KEPLYN

Title: Consultant

ROGERS, VICKI

Title:

Company: Georgia Institute of Technology

RUBEN VAN DER GRAAF

Title: International IT Support Manager

Company: Kramp Group BV

RUMBURG, JEFF

Title: Managing Partner

Company: MetricNet, LLC

RYAN LAMARCHE

Title: WPI UXDM

Company: Research Lab

S

SAHAI, AKHIL

Title: Chief Product Officer

Company: Symphony Summit

SANCHEZ, SARAH

Title: Vice President

Company: SAIC

SAUNDERS, COLIN

Title: Solutions Engineer

Company: Atlassian

SAVIO, CHRIS

Title: Senior Product Marketing Manager

Company: Bold360 by LogMeIn

SCHMIDT, DAVID

Title: Principal Solutions Marketing Manager

Company: BMC

SCHWARTZ, LISA

Title: CEO

Company: ITSM Academy

SEAN DAVIS

Title: Chief Transformation Evangelist

Company: Equifax

SEBER, RUDY

Title: Senior Consultant

Company: Forrester

SIEFKER, MATT

Title: Sr. Manager Technical Support

Company: KaVo Kerr

SMITH, CARLA

Title: Change Manager

Company: Emory Healthcare

SMITH, KEVIN

Title: SVP

Company: IVANTI

STANDEN, SCOTT

Title: Principal IT expert

Company: European Central Bank

STANNARD, JAMIE

Title: Director, North America Imaging Technical Support

Company: KaVo Kerr

SURESH GP

Title: Managing Director

Company: TaUB Solutions Pte Ltd

SUZANNE VAN HOVE

Title: CEO

Company: SED-IT

T

TAYLOR, JAMES

Title: Award-Winning Entrepreneur and Internationally Recognized Leader in Creativity and Innovation

TEDDER, DOUG

Title: Principal Consultant

Company: Tedder Consulting LLC

THOMPSON, JOHN

Title: Associate Director

Company: Greater Toronto Airports Authority

TULLIO, DIANA

Title: Senior Director, Strategy and Architecture

Company: HBR Consulting

V

VANDERWEIDE, KEELYN

Title: Knowledge Management Leader

Company: Varian Medical Systems

VOLLARO, ANDREW

Title: VP, Service Delivery

Company: Webster bank

W

WECH, JENINE

Title: Agile Transformation Coach

Company: RightStar