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November 11-15, 2023 | Orlando, FL
Loews Sapphire Falls Resort

2023 Speakers

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A

ALVAREZ LEGRA, ALAIN

Title: IT Operations Manager

Company: United Data Technologies

ANKOLEKAR, VISH

Title: Senior Pre-Sales Solution Engineer, ITSM

Company: Atlassian

ATKINSON, ROY

Title: CEO

Company: Clifton Butterfield, LLC

B

BERAN, MATT

Title: Product Specialist

Company: InvGate

BOND, DARRELL

Title: HDI Business Associate and Founding Partner

Company: RADAR Solutions Group

BOWEN, KYM

Title: Senior Manager, Business Solutions for Technology Customer Experience

Company: T-Mobile

BRUNO, RAE ANN

Title: HDI Business Associate and President

Company: Business Solutions Training, INc.

BUYZE, STEPHEN

Title: Sr. Coach

Company: Advanced Global MSP Coaching

C

CELAYA, RANDY

Title: HDI Business Associate and President/Founder

Company: The Coaching Bridge

CHAGNON, CHRISTOPHER

Title: Influencer

Company: ITSM

CLIFFORD, DAVID

Title: Director

Company: West Monroe

CONRAD, SANDI

Title: Principle Advisory Director

Company: Info-Tech Research Group

D

DAVIDSON, JIM

Title: Resilience Expert & Everest Expedition Climber

DIRUZZA, MARIE

Title: Director of Campus Technology and Media Services

Company: Mount Holyoke College

DRUCKER, PHYLLIS

Title: Industry Thought Leader

Company: EZ2BGR8

E

EUGENE, WESLEY

Title: Partner & Chief Information Officer

Company: IDEO

F

FLESH, DAVID

Title: VP of Product Marketing

Company: Freshworks

FRASCA, SARA

Title: Global Innovation Expert

Company: POINT Northeast

FUGERE, JOE

Title: IT Service Center Director

Company: University of Alaska Anchorage

FULLERTON, STEVE

Title: Director of Network & Operations Center

Company: Clemson University

FUSON, MICHAEL

Title: Senior Solutions Architect and Consultant

Company: Excalibur Data Systems Inc

G

GOHAR, KIAN

Title: Founder

GONZALEZ, KEN

Title: Head of Analyst Relations

Company: FreshWorks

GREGORIO, DONNA

Title: IT Department Head

Company: The MITRE Corporation

H

HANSON, MICHAEL

Title: VP, IT Service Desk Operations

Company: PSCU

HOFFMANN, GLEN

Title: Sr. Business Process Consultant

Company: Computer Design & Integration

HOWDEN, VALENCE

Title: Principal Advisory Director

Company: Infotech Research Group

I

ISSAWI, AHMED

Title: IT Manager

Company: LAFCU

J

JENSEN, JEFF

Title: Founder and Principal

Company: I Train IT Leaders LLC

JONES, SHELBY

Title: Team Manager, Data Analytics and Quality

Company: Sandia National Laboratories

K

KEATING, NEAL

Title: Founder

Company: Experience Collab

KEATING, NEIL

Title: Chief Experience Officer

Company: Experience Collab

KIELTYKA, JOSEPH

Title: Service/Project Manager

Company: Sandia National Laboratories

KIKTA, JASON

Title: Chief Information Security Officer

Company: AutoMox

M

MACDERMID, KATRINA

Title: Co-founder & Director

Company: HIT Global

MANTHEY, THORSTEN

Title: Engagement Director

Company: TCS

MILLER, DUFFY

Title: Voice of Customer Program Manager

Company: Wesco International

MITCHELL, GOLDIE

Title: Service/Project Manager

Company: Sandia National Laboratories

MONROE, DEBORAH

Title: HDI Business Associate and CEO

Company: Ignite Achievements Int'l

MORRIS, WESTON

Title: Sr. Director, Global Strategy - Digital Workplace Solutions

Company: Unisys Corporation

MOSKOWITZ, DAVID

Title: Executive Director

Company: DVMS Institute LLC

N

NANCE, ALAN

Title: Executive Advisor

Company: ExperienceCollab

NELSON, JOSH

Title: Director of Technology Experience

Company: Power Design, Inc.

NICHOLS, DAVID

Title: Executive Director

Company: DVMS Institute

O

ORR, ANTHONY

Title: Service Now Innovation & Strategy Advisor

Company: CDW

P

POLLOCK, NICHOLAS

Title: Service Desk Manager

Company: Tampa International Airport

PRICE, CAITLIN

Title: Associate Support Analyst

Company: Giant Eagle, Inc.

PUJOL, JOSE

Title: IT Support Manager

Company: Power Design

R

RABOLD, DOUG

Title: CXO

Company: Bold Ray Consuting

RAMAKRISHNAN, KUMARAVEL

Title: Director, Product marketing

Company: ManageEngine

RANDALL, BRUCE

Title: Head of Service Operations Product Marketing

Company: ServiceNow

ROBINSON, NANCY

Title: IT Field Services Supervisor

Company: Health First, Inc.

ROGERS, VICKI

Title: Senior Service Delivery Manager

Company: Georgia Institute of Technology

S

SANKER, GREG

Title: Speaker, Author, Senior IT Leader

Company: ITSMTransition

SAVIO, CHRIS

Title: Director of Product Marketing, Rescue

Company: GoTo

STREETS, JOSH

Title: HDI Business Associate and Founder

Company: The Scoreboard Group

SZALLA, JESSICA

Title: Director, Technology Systems

Company: Giant Eagle

T

TEDDER, DOUG

Title: HDI Business Associate and Principal Consultant

Company: Tedder Consulting LLC

THEOFAN, ARIANNA

Title: Consultant

Company: TopDesk

V

VON SCHLAG, PATRICK

Title: President

Company: Deep Creek Center Inc.

W

WILLIAMS, LORRAINE

Title: Exec IT Director

Company: Manatee County Sheriff