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Jeff JensenFounder and PrincipalI Train IT Leaders LLC

Jeff Jensen is the Founder of I Train IT Leaders LLC. An experienced and recognized thought leader across multiple best practice frameworks, Jeff consults and collaborates with organizations to drive strategic alignment, continual improvement, and value co-creation. Jeff is certified as an ITIL 4 Master (ITIL 4 Strategic Leader, ITIL 4 Managing Professional, and ITIL 4 Practice Manager), as well as a DevOps Leader, Certified Process Design Engineer, Business Relationship Management Professional, Project Management Professional, and a Distinguished Toastmaster. Jeff has worked in the semiconductor manufacturing, retail, engineering, and managed services industries as a Technical Team Leader, PMO and Agile Coach, Process Improvement Architect, Service Management Office Lead, and a Customer Success Manager. Since starting his own company, I Train IT Leaders LLC, in 2017, Jeff has led digital transformation efforts for a large multinational company, and architected and chaired a multi-million dollar program designed to bring together Agile, ITSM and DevOps practices to align ways of working across cross-functional global product and technology organizations. Jeff is also the Co-Founder and President of the Boise ITSM local interest group, and he enjoys mentoring, coaching, and collaborating with his peers in the PMI, Agile, and Toastmasters organizations and community. He has delivered multiple training classes and presentations in ITIL, Agile Service Management, Customer/Employee Experience, Value Stream Mapping and DevOps practices to audiences across the USA and globally. Recently, Jeff performed work authoring content and providing feedback for the ITIL 4 – Digital and IT Strategy publication, and has been a featured speaker at HDI Service Management World conferences over the past four years.