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Schedule

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Nov 11 Saturday | 7:30 am

Networking Breakfast

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Event Experience

Registration and Information: Pre-Conference Training Only

Location: Pre-Function North

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Registration

Nov 11 Saturday | 8:30 am

Pre-1: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-2: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-3: KCS Principles

Speaker: Darrell Bond  (RADAR Solutions Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-4: ITIL4 Foundation

Speaker: Greg Sanker  (ITSMTransition)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Nov 11 Saturday | 12:00 pm

Networking Lunch

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Event Experience

Nov 12 Sunday | 7:30 am

Networking Breakfast

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Event Experience

Registration and Information: Pre-Conference Training Only (Premium Conference After 1:00pm)

Location: Pre-Function North

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass

Session Type: Registration

Nov 12 Sunday | 8:30 am

Pre-1: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-2: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-3: KCS Principles

Speaker: Darrell Bond  (RADAR Solutions Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-4: ITIL4 Foundation

Speaker: Greg Sanker  (ITSMTransition)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-5: XLA Practitioner

Speaker: Rae Ann Bruno  (Business Solutions Training, INc.)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-6: Artificial Intelligence in the Support Organization

Speaker: Josh Streets  (The Scoreboard Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Nov 12 Sunday | 12:00 pm

Networking Lunch

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Event Experience

Nov 13 Monday | 7:30 am

Networking Breakfast

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass

Session Type: Event Experience

Registration and Information: Premium Conference Only (Open Registration After 1:30pm)

Location: Pre-Function North

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Registration

Nov 13 Monday | 8:30 am

Pre-10: The Fundamentals of Digital Risk Awareness

Speaker: David Moskowitz  (DVMS Institute LLC)

Pass Type: Premium Conference Pass

Track: Driving Strategic Decision-Making, Modernizing Service Management

Session Type: Workshop

Pre-11: Improve Your CritSit Handling Capability

Speaker: David Pultorak  (Acceleres Corporation)

Pass Type: Premium Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Workshop

Pre-1: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-2: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-3: KCS Principles

Speaker: Darrell Bond  (RADAR Solutions Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-4: ITIL4 Foundation

Speaker: Greg Sanker  (ITSMTransition)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-5: XLA Practitioner

Speaker: Rae Ann Bruno  (Business Solutions Training, INc.)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-6: Artificial Intelligence in the Support Organization

Speaker: Josh Streets  (The Scoreboard Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass

Session Type: Training

Pre-7: Experience Essentials

Speaker: Deborah Monroe  (Ignite Achievements Int'l)

Pass Type: Premium Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership

Session Type: Workshop

Pre-8: ITSM Unplugged: From Fundamentals to Trends Driving the Industry Forward

Speakers: Marie DiRuzza  (Mount Holyoke College), Christopher Chagnon  (ITSM)

Pass Type: Premium Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Workshop

Pre-9: Innovating the Service Portal

Speaker: Phyllis Drucker  (EZ2BGR8)

Pass Type: Premium Conference Pass

Track: Modernizing Service Management, Driving Strategic Decision-Making

Session Type: Workshop

Nov 13 Monday | 12:00 pm

Networking Lunch

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass, Premium Conference Pass

Session Type: Event Experience

Nov 13 Monday | 4:00 pm

Everest-Level Resilience: Overcoming Adversity and Reaching High Goals

Speaker: Jim Davidson

Location: Grand Caribbean Ballroom

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Keynote

Nov 13 Monday | 5:00 pm

Explore the Expo Hall!

Location: Grand Caribbean Ballroom

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Welcome Reception in the Expo Hall

Location: Grand Caribbean Ballroom

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 14 Tuesday | 7:30 am

Networking Breakfast

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Registration and Information

Location: Pre-Function North

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Registration

Nov 14 Tuesday | 8:30 am

Innovation & Convergence in the 21st Century

Speaker: Kian Gohar

Location: Grand Caribbean Ballroom

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Keynote

Nov 14 Tuesday | 10:15 am

Session 101: Unveiling AI's Heart and Brain: An ITSM and AI Journey Inspired by "The Wizard of Oz"

Speakers: Katrina Macdermid  (HIT Global), Wesley Eugene  (IDEO)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management

Session Type: Session

Session 102: KCS Is Better the Second Time Around

Speakers: Joseph Kieltyka  (Sandia National Laboratories), Goldie Mitchell  (Sandia National Laboratories), Shelby Jones  (Sandia National Laboratories)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 103: The State of Experience in the Workplace

Speakers: Rae Ann Bruno  (Business Solutions Training, INc.), Neal Keating  (Experience Collab), Nicole Baron  (Takeda), Weston Morris  (Unisys Corporation), Kym Bowen  (T-Mobile)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Optimizing Culture and Leadership

Session Type: Session

Session 104: Cultural Transformation: A Focus on Organizational Change Management and ITSM

Speaker: Michael Fuson  (Excalibur Data Systems Inc)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership, Modernizing Service Management

Session Type: Session

Session 105: Going from Zero to 100 in ITSM

Speaker: Ahmed Issawi  (LAFCU)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 106: Magical Thinking and Other Service Management Project Killers

Speaker: Glen Hoffmann  (Computer Design & Integration)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making

Session Type: Session

Nov 14 Tuesday | 11:30 am

Session 201: Transformation Consternation

Speaker: Roy Atkinson  (Clifton Butterfield, LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Modernizing Service Management

Session Type: Session

Session 202: The Perfect Recipe: ITIL with Agile to Propel Modern ITSM Capability

Speaker: Robert Woods  (Scrum Inc)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management

Session Type: Session

Session 204: From Here to There: Moving Forward by Changing Leadership Lenses

Speaker: Steve Fullerton  (Clemson University)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership

Session Type: Session

Session 205: Modernizing the Service Portal: Let the Humans Be Heard!

Speaker: Phyllis Drucker  (EZ2BGR8)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management

Session Type: Session

Session 206: Creating a Service Framework: Building SLAs, OLAs, and UCs

Speaker: Michael Hanson  (PSCU)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Session

Session 406: Experience + Service Management: A Winning Combination

Speaker: Matt Beran  (InvGate)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management

Session Type: Session

Nov 14 Tuesday | 12:30 pm

Networking Lunch

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 14 Tuesday | 1:30 pm

Explore the Expo Hall!

Location: Grand Caribbean Ballroom

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 14 Tuesday | 3:45 pm

Session 301: See the Whole, Not a Hole

Speaker: David Moskowitz  (DVMS Institute LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Modernizing Service Management

Session Type: Session

Session 302: Putting the Pieces Together: Better Service Delivery Through Practice Addition

Speaker: Valence Howden  (Infotech Research Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management

Session Type: Session

Session 303: A Chatbot Wrote This Presentation

Speaker: Chris Chagnon  (ITSM)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Driving Strategic Decision-Making

Session Type: Session

Session 304: From What the... to World Class: You Can Do M.A.G.I.C.

Speakers: Josh Nelson  (Power Design, Inc.), Jose Pujol  (Power Design)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership, Modernizing Service Management

Session Type: Session

Session 305: Are SLAs Dead?: Understanding How XLAs Can Help Your Business

Speaker: Neil Keating  (Experience Collab)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 306: I Caught a Fish and It Was THIS BIG!: Storytelling Using Your Metrics and Data

Speaker: Deborah Monroe  (Ignite Achievements Int'l)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Optimizing Culture and Leadership

Session Type: Session

Nov 14 Tuesday | 4:45 pm

Networking Reception in the Expo Hall

Location: Grand Caribbean Ballroom

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 14 Tuesday | 7:00 pm

Light Up the Night Conference Party!

Location: Cayman Court

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 15 Wednesday | 7:30 am

Networking Breakfast

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Registration and Information

Location: Pre-Function North

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Registration

Nov 15 Wednesday | 8:30 am

The Journey of Innovation: 5 Tracks for Your Playlist to Drive Growth, Creativity, and Transformation

Speaker: Sara Frasca  (POINT Northeast)

Location: Grand Caribbean Ballroom

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Keynote

Nov 15 Wednesday | 10:15 am

Session 401: Building a Strong Case for Change: Insights from IT Leaders

Speakers: Michael Hanson  (PSCU), Angee Phong , Lorraine Williams  (Manatee County Sheriff), Josh Nelson  (Power Design, Inc.), Nicholas Pollock

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 402: Moving Beyond Service Management: Introducing the DVMS

Speaker: Patrick von Schlag  (Deep Creek Center Inc.)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Session

Session 403: Continual Improvement and True Crime

Speaker: Vicki Rogers  (Georgia Institute of Technology)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Optimizing Culture and Leadership

Session Type: Session

Session 404: Changing the World One Taco at a Time

Speaker: Nancy Robinson  (Health First, Inc.)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership

Session Type: Session

Session 405: The Next Generation of Service and Experience Management

Speaker: Alan Nance  (EY)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Nov 15 Wednesday | 11:30 am

Session 501: In Harmony: Blending Enterprise IT Service Management with IT Portfolio Work Planning

Speaker: Donna Gregorio  (The MITRE Corporation)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Modernizing Service Management

Session Type: Session

Session 502: Organizational Change Management: Thriving through Transformation

Speakers: Jessica Szalla  (Giant Eagle), Caitlin Price  (Giant Eagle, Inc.)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership

Session Type: Session

Session 503: Improving Service Management in the Digital Age: Gaining the Leadership Commitment Required for Success

Speakers: Valence Howden  (Infotech Research Group), Greg Sanker  (ITSMTransition), Phyllis Drucker  (EZ2BGR8), Tim McElgunn  (ICMI), Doug Tedder  (Tedder Consulting LLC)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management

Session Type: Session

Session 504: Driving Positive Experiences through the use of Guiding Principles

Speakers: Jeff Jensen  (I Train IT Leaders LLC), Rae Ann Bruno  (Business Solutions Training)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership, Modernizing Service Management

Session Type: Session

Session 505: What XLAs Are Not

Speaker: Doug Rabold  (Bold Ray Consuting)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 506: The Importance of Insight: Mapping and Collecting Feedback from Along the Customer Journey

Speaker: Duffy Miller  (Wesco International)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Nov 15 Wednesday | 12:30 pm

Networking Lunch

Location: Kingston Hall

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 15 Wednesday | 1:30 pm

Explore the Expo Hall!

Location: Grand Caribbean Ballroom

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 15 Wednesday | 3:30 pm

Passport to Prizes Giveaway

Location: Grand Caribbean Ballroom, Solution Spotlight Stage

Pass Type: Expo Hall Only Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Session Type: Event Experience

Nov 15 Wednesday | 4:00 pm

Session 601: Co-Managed IT: Partnering with a Managed Service Provider

Speaker: Stephen Buyze  (Advanced Global MSP Coaching)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 603: Radically Change the Way You Work with Service Management

Speaker: Sandi Conrad  (Info-Tech Research Group)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management

Session Type: Session

Session 604: The Transformative Impact of AI in the IT Industry

Speaker: Alain Alvarez Legra  (United Data Technologies)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Session 605: The Practical WHO-HOW-WHAT Approach to Organizational Change Management

Speaker: Thorsten Manthey  (TCS)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Optimizing Culture and Leadership

Session Type: Session

Session 606: The Powerful Workflows of Enterprise Service Management

Speaker: Anthony Orr  (SDI Presence)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Driving Strategic Decision-Making

Session Type: Session

Unscheduled

Session 203: Optimizing Your It Operating Model in a Multi-Sourced Environment

Speaker: David Clifford  (West Monroe)

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass

Track: Modernizing Service Management, Optimizing Culture and Leadership

Session Type: Session