Speakers 2025

Doug Tedder is the principal of Tedder Consulting LLC, a service management and IT governance consultancy. A respected industry leader, Doug excels in navigating interactions across all levels, from senior executives to frontline practitioners. His true passion lies in empowering effective IT teams to achieve exceptional results. His meticulous approach, coupled with deep industry expertise and a keen understanding of human dynamics, allows him to translate strategic vision into actionable plans, demonstrably transforming IT departments into indispensable business partners. Doug holds numerous industry certifications ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, SIAM™, ITXM™, HumanisingIT™, and Organizational Change Management. Doug was named as one of HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018, 2020, 2023, and 2025. He actively engages with the IT community, participating in local industry meetings, webinars, and national conferences. Learn more about Doug by visiting his website at dougtedder.com .

Presenting:

• Session 103: Bridging the Gap: From ITSM to Exceptional Experiences through Human-Centered Design
• Session 405: 5 Critical Steps for making a good AI/ITSM decision