2025 Schedule
Session 405: 5 Critical Steps for making a good AI/ITSM decision
Doug Tedder (Indianapolis, Tedder Consulting LLC)
Date: Thursday, November 20
Time: 10:15 am - 11:15 am
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
Deciding whether or not you should introduce AI to your ITSM environment is easy - the answer is 'yes'! AI-enabled technologies are rapidly transforming ITSM with new capabilities such as automation, conversational AI, intelligent chatbots, predictive analytics, and agentic AI. These tools promise enhanced efficiency, innovation, and personalized customer experiences. But with new AI-enabled capabilities and tools hitting the market almost daily, how do you choose the right solution?
Takeaway
The five steps for making an AI/ITSM decision
Cautions before introducing AI to your ITSM environment