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November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL

Speakers 2025

Doug RaboldSan AntonioBold Ray Consulting

Doug Rabold is a committed leader who has led high-performing global teams of up to 350 resources and managed a portfolio of contracts exceeding $60M annual revenue. He is an acknowledged Customer Experience and ITSM expert who focuses on developing talent to deliver exceptional support. Doug attended University of Illinois, holds numerous certifications and is a Certified Instructor. He has extensive public speaking experience, is a frequent podcast guest, and a contributing author to several publications. Doug is the XLA Institute North America Evangelist, Past-Chairman of the HDI Board of Directors, and sits on the AOTMP Advisory Council. Doug was named 2021 AOTMP IT Management Professional of the Year, was a finalist for 2021 HDI Best Service and Support Manager and was selected as People’s Choice Winner for 2018 HDI Manager of the Year. He was selected as an HDI Top 25 ITSM Thought Leader 2022-25 and 2024-25 ICMI Top 25 CX Thought Leader. Doug was named by Customer Experience Magazine as a Top 25 CXMStar Influencer in 2023-25. He was chosen as a 2023 Top 50 CX Influencer by CX Network, AOTMP University Influencer, and most recently by SDI as a 2025 Distinguished Industry Contributor.

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