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2023 Speakers

Josh StreetsHDI Business Associate and FounderThe Scoreboard Group

Josh Streets is Founder and CEO of Scoreboard Group Consulting. He has spent the last 22+ years in contact center leadership, executive leadership, consulting and advisory. He is widely known as a thought leader in the industry, working alongside many of today’s leading brands. Transformation and modernization of customer and employee experiences has been his career long purpose.

Josh’s engagements traditionally meet at the intersection of CX, AI, Ops & I.T. He is a strategist at heart, who enjoys being the liaison between contact center & other executives to assess, create and deliver strategy + tactics toward best in class.

Josh is a sought-after speaker who has presented at many leading industry events over the years including: HDI SM World, ICMI CC Expo, Quality & Training Conference, GTACC Roundtables, etc. You can always find his most recent thoughts and opinions on the future of contact centers via LinkedIn.