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November 16-20, 2025
Disney's Coronado Springs Resort Orlando, FL

Speakers 2025

Take a look at all of the expert speakers from Service Management World 2025.

N

Nora Osman

Title: Founder and CEO

Company: Norvana LLC

North, Tony

Title: Senior Manager IT

Company: King County

P

Phil Verghis

Title: Founder

Company: Verghis Group

Poad, Bill

Title: Director Support Operations

Company: Vertex, Inc.

Price, Caitlin

Title: Associate Support Analyst

Company: Giant Eagle

R

Rabold, Doug

Title: San Antonio

Company: Bold Ray Consulting

Raines, Ryan

Title: IT Manager

Company: University of Maryland

Robertson, Chris

Title: Program Manager

Company: SAIC

Rogers, Vicki

Title: Director of Service Management

Company: Georgia Institute of Technology

Rotzinger, Nikolaus

Title: IT Manager - Service Center / Help Desk

Company: City of Henderson

Rovers, Mart

Title: ITSM Trainer, Coach, Auditor

Company: ITSM Manager

Russell, Tyler

Title: Information Technology Manager

Company: The MIL Corporation

S

Salvo, Chuck

Title: Chief Happines Architect

Company: MagicMakers Group

Sanker, Greg

Title: Principal

Company: ITSMTransition

Seymour, Martha

Title: Business Analyst

Company: St. Jude Children's reserach hospital

Silva-Cosgrove, Shawn

Title: CEO

Company: S12 Tech Consulting LLC

Smith, Susan

Title: Program Manager and vCIO

Company: GTS Technology Solutions

Stannard, Jamie

Title: President

Company: SVI Alliance

Streets, Josh

Title: HDI Business Associate, CEO and Founder

Company: HDI/QX Now

Szalla, Jessica

Title: Director, Technology Systems - ITSM & Operations

Company: Giant Eagle

T

Thomas, Daniel

Title: Principal Analyst, Enterprise IT

Company: Informa Tech Target

Trotter, DeeDee

Title: Olympian, Chef

V

Vikdal, Mike

Title: President

Company: Auslyn Group Inc.

W

Whitley, Tim

Title: Director Technology Support

Company: Oklahoma State University

Wilk, Tom

Title: Consultant

Company: Wilk Consulting Group