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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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Speakers 2024

Take a look at all of the expert speakers from Service Management World 2024.

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K

Kallio, Sami

Title: CEO and Co-Founder

Company: HappySignals

Katsouros, Mark

Title: Senior Direector, IT Engineering & Operations

Company: Duquesne University

Keating, Neil

Title: Founder, CXO

Company: Experience Collab

L

Lawes, Tim

Title: Sr. Director, Sales - Americas, Enterprise IT

Company: SymphonyAI

Lawrence, Kristi

Title: Manager - IT End User Services

Company: Tyler Technology

Lukken, Laurie

Title: Solution Center Manager

Company: NFM

M

Mark, Rebecca

Title: Head of Lending Support

Company: Farm Credit Mid-America

Marois, Erica

Title: Senior Manager, Content and Community

Company: ICMI, HDI

Mayberry, Matt

Title: Former Chicago Bears Linebacker

McGarahan, Peter

Title: Senior Director, Workplace & Collaboration Services

Company: American Financial

McLaren, Nat

Title: Director - End User Support & Infrastructure Services

Company: Davies Ward Phillips & Vineberg LLP

Mims, Ric

Title: Solution Director

Company: ServiceNow

Monroe, Deborah

Title: CEO

Company: Ignite Achievements Int'l

Morris, Weston

Title: Sr. Director, Global Strategy

Company: Unisys

Mulry, Rachel

Title: Assoc CIO for Planning and Customer Service

Company: SMU

Mutambuki, Vincent

Title: Managing Partner

Company: Mumo Systems

N

Nagpal, Varun

Title: Associate Vice President, Intelligent Operations

Company: HCLSoftware

North, Tony

Title: Sr. IT Manager

Company: King County

P

Pelley, Teresa

Title: Service Desk Lead

Company: PSCU

Phong, Angee

Title: Director of IT Service Operations

Company: Fanatics Betting & Gaming

Pietrs, David

Title: Service Delivery Analyst

Company: Jeffco Public Schools

Polgar, Eugene

Title: Enterprise Service Management Leader

Company: Atlassian

Price, Caitlin

Title: Support Analyst, Associate

Company: Giant Eagle

R

Rabold, Doug

Title: Principal Consultant

Company: Bold Ray Consulting

Rubino, Gianmarco

Title: Product Director

Company: HaloITSM