Service Management World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 16-20, 2025
Disney’s Coronado Springs ResortOrlando, FL

Speakers 2025

Take a look at all of the expert speakers from Service Management World 2025.

M

Matthews, Rod

Title: CEO

Company: TeamDynamix

McGarahan, Peter

Title: Senior Director, Workplace & Collaboration Services

Company: First American Title

McLaren, Nat

Title: Director, IT End User Support & Infrastructure Services

Company: Davies Ward Phillips & Vineberg LLP

Miller, Andrea

Title: IT Services Business Manager / Experience Aficionado

Company: University of Alaska, Anchorage

Mims, Ric

Title: Chief Information Officer

Company: SimpleITSM, Inc.

Montgomery, Stephen

Title: Director, IT Support

Company: Bright Horizons

Mulry, Rachel

Title: Associate CIO-Planning and Customer Service

Company: SMU

N

North, Tony

Title: Senior Manager IT

Company: King County

O

O'Bryan, Quinn

Title: Solutions Engineer

Company: Moveworks

Osman, Nora

Title: Founder and CEO

Company: Norvana LLC

P

Pasupuleti, Aiswarya

Title: Digital Experience Anaylst II

Company: St. Jude Children's Research Hospital

Poad, Bill

Title: Director Support Operations

Company: Vertex, Inc.

Price, Caitlin

Title: Associate Support Analyst

Company: Giant Eagle

R

Rabold, Doug

Title: Principal Consultant

Company: Bold Ray Consulting

Raines, Ryan

Title: IT Manager-Community, Support and Outreach

Company: University of Maryland

Robertson, Chris

Title: Program Manager

Company: SAIC

Rogers, Vicki

Title: Director of Service Management

Company: Georgia Institute of Technology

Rotzinger, Nikolaus

Title: IT Manager - Service Center / Help Desk

Company: City of Henderson

Russell, Joey

Title: VP, IT Operations

Company: Adapt Health

Russell, Tyler

Title: Information Technology Manager

Company: The MIL Corporation

S

Salvo, Chuck

Title: Chief Happiness Architect

Company: MagicMakers Group

Sanker, Greg

Title: Principal

Company: ITSMTransition

Seymour, Martha

Title: Business Analyst II

Company: St. Jude Children's Research Hospital

Smith, Susan

Title: Program Manager and vCIO

Company: GTS Technology Solutions

Stannard, Jamie

Title: President

Company: SVI Alliance