Speakers 2025

Rae Ann Bruno is a long-time HDI Business Associate, an experienced IT consultant, trainer, and a recognized leader in service management and experience strategy. With a practical, human-centered approach, Rae Ann helps IT organizations shift from traditional service delivery to experience-driven practices that improve outcomes for employees and the business. She brings real-world insight, relatable strategies, and a passion for transforming IT from the inside out — helping teams move beyond operational metrics to deliver experiences that truly matter. Rae Ann has been named multiple times to HDI’s Top 25 Thought Leaders list, was inducted into the HDI Hall of Fame in 2017, and was recognized as one of Cherwell’s IT Legends. In 2024, she received the HDI Lifetime Achievement Award and currently serves on the HDI Conference Advisory Board. She is also an APMG-certified Experience Trainer and a HIT Global Humanising IT Certified Instructor.

Presenting:

• Pre-05: Experience Foundation
• Session 103: Bridging the Gap: From ITSM to Exceptional Experiences through Human-Centered Design
• Session 303: Kickstarting Experience: Practical Ways IT Teams Are Getting Started
• Session 501: Experience Management Without the Wait: Start With What You Have