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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
A twenty-plus-year veteran of the technical support industry, Jamie Stannard is currently the director of North America Imaging Technical Support at KaVo Kerr. He received his MBA from Kennesaw State University; he's also achieved his Master Black Belt in TPI and is a certified HDI Support Center Director with additional certifications in KCS Principles and Support Center Manager. Jamie joined the HDI community in 2000 and is currently the VP, Finance for the Atlanta local chapter and district president for Region 3.