Service Management World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL

2025 Schedule

Pre-11: Management Toolbox: Practical tools for new and seasoned leaders

Jamie Stannard  (President, SVI Alliance)

Vicki Rogers  (Director of Service Management, Georgia Institute of Technology)

Date: Tuesday, November 18

Time: 8:00 am - 3:45 pm

Pass Type: Premier Pass - Get your pass now!

Track: Optimizing Culture and Leadership, Connecting the Dots: Frameworks and Methodologies

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

Whether you're stepping into your first leadership role or you've been leading teams for years, one thing is certain—today's workplace demands more than just good intentions. It requires a toolbox full of practical, adaptable, and effective strategies to lead with confidence, clarity, and impact.
In this energizing workshop, we will dive into real-world tools that every manager should have at their fingertips. Through storytelling, hands-on exercises, and practical frameworks, you'll explore essential topics like communication, process improvement, GenAI, leadership, and sustaining meaningful change.
You'll follow realistic workplace scenarios—from tangled onboarding processes to team conflicts—to learn how to analyze situations, break through barriers, and lead your team forward. Each section is designed to help you build skills you can use immediately while challenging you to think critically about how you lead and where you can grow.

Takeaway

Stronger Communication Skills
Lean Thinking for Everyday Managers
A Crash Course in GenAI for Managers
Practical Conflict Management
Sustainment Strategies that Work