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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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Speakers 2024

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Matt Beran, Sr. Product Specialist, InvGate

Matt has over 20 years of experience in Service Management. He has served in multiple roles, including positions on the service desk, as a consultant, and experience designer. His clients included enterprises of many sizes and industries.

Known for challenging industry norms and practical approaches to Service Management, Matt is now a Sr. Product Marketing Specialist at InvGate, a software company building better IT experiences. 

He is also the host of Ticket Volume, a podcast powered by InvGate, where he discusses topics such as IT, ITSM, Asset Management, cybersecurity, governance, and career development, along with different guests. In addition, he is a highly-regarded speaker at conferences. His favorite topics introduce new ways of thinking about service experiences and improving team collaboration.

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