2024 Schedule
Session 203: Service Management Myth Busters
Doug Tedder (Principal Consultant, Tedder Consulting LLC)
Rae Ann Bruno (President, Business Solutions Training)
Matt Beran (Product Specialish, InvGate)
Angee Phong (Director of IT Service Operations, Fanatics Betting & Gaming)
Location: Grand Caribbean 8/9
Date: Wednesday, November 20
Time: 11:30 am - 12:30 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: All
This highly-interactive discusion features your questions about ITSM and ITSM-related challenges, myths, urban legends, and down right lies answered with candid feedback from a panel of experienced professionals. What are those myths and urban legends that you're dealing with? Examples might be "Urban legend has it that AHT is a bad metric to use..." or "Popular opinion is that a Problem is X number of Incidents within Y amount of time..." and the panel will provide insight and answers to help you overcome those challenges and bust those myths. You don't want to miss this thought-provoking and provacative discussion!
Takeaway
ITSM myths busted
Thought-provoking insights into overcoming ITSM challenges