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November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL

2024 Schedule

Session 203: Service Management Myth Busters

Doug Tedder  (Principal Consultant, Tedder Consulting LLC)

Rae Ann Bruno  (President, Business Solutions Training)

Matt Beran  (Product Specialish, InvGate)

Angee Phong  (Director of IT Service Operations, Fanatics Betting & Gaming)

Location: Grand Caribbean 8/9

Date: Wednesday, November 20

Time: 11:30 am - 12:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

This highly-interactive discusion features your questions about ITSM and ITSM-related challenges, myths, urban legends, and down right lies answered with candid feedback from a panel of experienced professionals. What are those myths and urban legends that you're dealing with? Examples might be "Urban legend has it that AHT is a bad metric to use..." or "Popular opinion is that a Problem is X number of Incidents within Y amount of time..." and the panel will provide insight and answers to help you overcome those challenges and bust those myths. You don't want to miss this thought-provoking and provacative discussion!

Takeaway

ITSM myths busted

Thought-provoking insights into overcoming ITSM challenges