Doug Tedder (Principal Consultant, Tedder Consulting LLC)
Rae Ann Bruno (President, Business Solutions Training)
Matt Beran (Product Specialish, InvGate)
Angee Phong (Global Head of IT Service Desk, SS&C Technologies)
Location: Grand Caribbean 8/9
Date: Wednesday, November 20
Time: 11:30 am - 12:30 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass
Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: All
This highly-interactive discusion features your questions about ITSM and ITSM-related challenges, myths, urban legends, and down right lies answered with candid feedback from a panel of experienced professionals. What are those myths and urban legends that you're dealing with? Examples might be "Urban legend has it that AHT is a bad metric to use..." or "Popular opinion is that a Problem is X number of Incidents within Y amount of time..." and the panel will provide insight and answers to help you overcome those challenges and bust those myths. You don't want to miss this thought-provoking and provacative discussion!
ITSM myths busted
Thought-provoking insights into overcoming ITSM challenges