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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 503: Improving Service Management in the Digital Age: Gaining the Leadership Commitment Required for Success

Valence Howden  (Principal Advisory Director, Infotech Research Group)

Greg Sanker  (Speaker, Author, Senior IT Leader, ITSMTransition)

Phyllis Drucker  (Industry Thought Leader, EZ2BGR8)

Doug Tedder  (HDI Business Associate and Principal Consultant, Tedder Consulting LLC)

Location: Grand Caribbean 4

Date: Wednesday, November 15

Time: 11:30 am - 12:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

Service delivery has changed dramatically with the exponential growth in technology and its use across the business landscape. The integration of practices in the delivery of services has become a critical factor in enabling success. Service management implementations, however, are often stuck in the foundational processes – not advancing in the ways necessary to work effectively in the modern digital world. This panel will discuss how to move forward, and address one of the largest constraints to success – how to talk to leadership (moving beyond the basics and selling the value) and get commitment to change.