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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 502: Organizational Change Management: Thriving Through Transformation

Jessica Szalla  (Director, Technology Systems, Giant Eagle)

Caitlin Price  (Associate Support Analyst, Giant Eagle, Inc.)

Location: Grand Caribbean 12

Date: Wednesday, November 15

Time: 11:30 am - 12:30 pm

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: All

The only constant in business is change: regardless of your industry, evolution and continuous change are inevitable! Change can be scary and difficult, but it often leads to positive outcomes. Understanding, accepting, and embracing change is essential to thriving through transformation – and this is where organizational change management (OCM) comes into play.

It's essential that we approach OCM strategically and guide our teams to adapt to the unexpected. In this session, learn about what OCM is and how your company culture is directly related to it. Guided by the ITIL framework, we'll dive into applying OCM through leadership principles and communications strategies, building stronger teams and breaking down silos.