Caitlin Price, Support Analyst, Associate, Giant Eagle
Caitlin Price is a journalist turned IT professional with more than 15 years of experience. She joined the IT department at Giant Eagle in October 2019 after spending 10 years working in communications, marketing, and meeting planning. She uses her journalism and marketing experiences to drive ITSM organizational change management. While originally brought on as a technical writer for Giant Eagle, she now focuses on branding and UX to assist in IT awareness and educational efforts while continuing to create creating documentation and training materials for various technologies and applications. Caitlin also works closely with the Major Incident Team providing on-call support and collaboration on communications, working closely across the enterprise to share important updates with more than 35,000 Team Members. Caitlin obtained her Bachelor of Science in Journalism from Ohio University’s esteemed Scripps College of Communication and holds ITIL 4 Foundations and ITIL 4 Specialist: Drive Stakeholder Value certifications.