Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Session 103: The State of Experience in the Workplace
Rae Ann Bruno (President, Business Solutions Training, INc.)
Neal Keating (Founder, Experience Collab)
Nicole Baron (Continual Improvement Manager, Takeda)
Weston Morris (Sr. Director, Global Strategy - Digital Workplace Solutions, Unisys Corporation)
Kym Bowen (Senior Manager, Business Solutions for Technology Customer Experience, T-Mobile)
Date: Tuesday, November 14
Time: 10:15 am - 11:15 am
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Modernizing Service Management, Optimizing Culture and Leadership
Session Type: Session
Vault Recording: TBD
Audience Level: All
If your answer is yes, then attend this panel to hear from panelists who are successfully transforming their cultures, or have already transformed the culture, by implementing experience management and XLAs. They will answer questions like:
- How did you get started?
- What is the hardest part of the journey?
- How do you measure experience?
- How do we get executive buy-in?
- Is ITSM part of experience?
And of course, they will answer your questions, too!