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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Pre-8: ITSM Unplugged: From Fundamentals to Trends Driving the Industry Forward

Marie DiRuzza  (Director of Campus Technology and Media Services, Mount Holyoke College)

Christopher Chagnon  (Influencer, ITSM)

Location: Grand Caribbean 11

Date: Monday, November 13

Time: 8:30 am - 3:45 pm

Pass Type: Premium Conference Pass - Get your pass now!

Track: Connecting the Dots: Frameworks and Methodologies, Driving Strategic Decision-Making

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

In this workshop, we will review key ITSM fundamentals and the current advancements driving the industry forward. We will explore how the latest ITSM trends, such as the adoption of automation, the use of AI and machine learning, and the focus on experience management, are likely to impact how we approach ITSM practices. Through interactive exercises attendees will learn actionable strategies for improving their own ITSM practices. Whether you're new to ITSM or a seasoned practitioner, this workshop will provide valuable insights into the world of service management and equip you with the knowledge and tools you need to succeed in today's fast-paced IT landscape.

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Premium conference pass.