Christopher Chagnon, Senior Development Application Engineer, MathWorks
A regular on HDI top 25 thought leaders list, Chris is a Senior Development Applications Engineer at MathWorks. He has a MS in Information Technology, and a Bachelor's degree in Visual Communications. In addition, Chris is a PhD Candidate studying Information Systems with a focus on User and Service Experience. Chris has also been an HDI Featured Contributor, and is the recipient of the 2019 HDI Best Use of Technology award, Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer / service experience.