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2023 Speakers

Chris ChagnonInfluencerITSM

Chris Chagnon is an ITSM Innovator who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris is currently a PhD candidate studying information systems with a focus on the user and service experience. As one of HDI's Top 25 Thought Leaders and an ALE IT Vanguard, Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer service/experience.