Rachel Mulry, Assoc CIO for Planning and Customer Service, SMU
Rachel Mulry serves as the Associate Cio for Planning and Customer Service at SMU. With 25 years of service management experience, she is responsible for providing client technology support to the SMU community. This includes the following services: IT Help Desk for reporting all technology related requests and issues; client hardware and software support for 7,000+ computing devices campus wide (including installation and repair, software installations, patching, and recycling); Audio/Video (AV) installation consulting and support for equipment in classrooms, meeting rooms and events; training for various software applications and services; and communication efforts from IT to the SMU Community. Rachel also oversees the Project Management Office. She is responsible for overseeing the development, adoption, and continuous improvement of project management disciplines, processes and standards to align with the university’s vision and strategy.