2025 Schedule
Session 602: Expanding the influence of IT as a critical business partner
Rachel Mulry (Associate CIO-Planning and Customer Service, SMU)
Date: Thursday, November 20
Time: 4:00 pm - 5:00 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Driving Strategic Decision-Making, Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate/Advanced
Technology is integral to business operations. IT not only supports technology services but also informs the business about new capabilities, process improvements, and fosters collaboration across departments. Understanding business process design and building relationships with key partners is crucial. Additionally, integrating opportunities for learning, exposure to new technologies, nurturing curiosity, and encouraging exploration of new operational methods should be part of your culture. This session will discuss ways to facilitate these discussions, build strategic networks, and drive business change.
Takeaway
Understand why IT is equipped to facilitate critical conversations across the business for process improvement and service excellence
Identify the network of strategic partners within your org and ways to draw them into ongoing improvement conversations
Identify ways to build a culture of curiosity throughout the organization to experiment with new technology and discover new opportunities.