Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
[VIRTUAL] Session 305: Are SLAs Dead?: Understanding How XLAs Can Help Your Business
Neal Keating (Chief Experience Officer, Experience Collab)
Location: On-Demand
Date: Wednesday, November 15
Time: 2:45 pm - 3:45 pm
Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Virtual Session
Vault Recording: TBD
Audience Level: All