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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

[VIRTUAL] Session 305: Are SLAs Dead?: Understanding How XLAs Can Help Your Business

Neal Keating  (Chief Experience Officer, Experience Collab)

Location: On-Demand

Date: Wednesday, November 15

Time: 2:45 pm - 3:45 pm

Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies

Session Type: Virtual Session

Vault Recording: TBD

Audience Level: All