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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

[VIRTUAL] Session 201: Transformation Consternation

Roy Atkinson  (CEO, Clifton Butterfield, LLC)

Location: On-Demand

Date: Wednesday, November 15

Time: 1:30 pm - 2:30 pm

Pass Type: Digital Standard Pass, Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Driving Strategic Decision-Making, Modernizing Service Management

Session Type: Virtual Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

If you ask any company if they're doing digital transformation, the answer will be yes. If you ask whether the transformation is successful, the answer is likely to be different. About 70% of transformations fail to meet expectations. Why is that happening, and why are companies still going down this road where so many have failed before?

Digital transformation is not—or should not be—exclusively the purview of IT, but IT often shoulders a disproportionate amount of the blame if things go wrong. The technologies that are wrapped into transformation are the enablers of new ways of working, and are essential to the transformation journey. Being better prepared for transformation efforts can help IT—and others—avoid the all-too-common pitfalls that cause digital transformations to fail.

In this session Roy Atkinson, a Fellow of the Institute for Digital Transformation, will walk through the Institute's Readiness Framework as well as the Digital Transformation Manifesto, both of which can prepare organizations for the serious and difficult work of producing a successful transformation.