2025 Schedule
Solution Spotlight Presented by Xurrent: From ITSM to ESM: The Do’s, Don’ts, and Deltas That Define Success
Jim Hirschauer (Head of Product Marketing, Xurrent)
Location: Expo Hall - Theater
Date: Wednesday, November 19
Time: 2:40 pm - 3:00 pm
Pass Type: Core Pass, Expo Only Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
Expanding service management beyond IT is one of the biggest opportunities for operational improvement — but also one of the easiest to misfire. This session helps you bridge the gap between ITSM and true ESM by sharing:
- The “do’s” that ensure adoption, alignment, and long-term value.
- The “don’ts” that turn good intentions into failed rollouts.
- The critical “deltas” — cultural, process, and technology shifts — that separate mature ESM organizations from the rest.