Jim Hirschauer, Head of Product Marketing, Xurrent
Jim is the Head of Product Marketing for Xurrent, the modern service management platform. Jimspent 15 years in IT operations in various roles ranging from Systems Administrator to IT Architect. Forthe past few years, Jim has been focused on improving process workflows and automations that deliverconsistent and reliable results. With the recent advances in AI technology, Jim has been exploring howenterprises can gain real-world efficiencies using secure AI technologies. Jim is an award-winningspeaker having been the recipient of the J. William Mullen Award for both technical excellence and anengaging presentation style.