Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Session 606: The Powerful Workflows of Enterprise Service Management
Anthony Orr (Service Now Innovation & Strategy Advisor, CDW)
Location: Turks 6
Date: Wednesday, November 15
Time: 4:00 pm - 5:00 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Modernizing Service Management, Driving Strategic Decision-Making
Session Type: Session
Vault Recording: TBD
Audience Level: All
ITSM is the Framework for enablement of Enterprise Service Management (ESM). ESM focuses on managing all enterprise services, including HR, finance, legal, facilities, and more. In this session understand how to leverage ITSM practices, processes, and activities to design and deliver a service value system (SVS) and service value chain (SVC) to support ESM, business services, and the transformation to digital services.
Takeaway
Practice models, process model and data exchanges, how to leverage ITSM practices for ESM initiatives