2025 Schedule
Session 406: Move the Conversation: Coaching Transformational Change through Tough Conversations
Heather Caudill (Charlotte, Procurement Partners, LLC)
Date: Thursday, November 20
Time: 10:15 am - 11:15 am
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Optimizing Culture and Leadership, Connecting the Dots: Frameworks and Methodologies
Session Type: Session
Vault Recording: TBD
Audience Level: All
In high-growth or high-change environments, the real barrier to transformation isn't the process—it's people avoiding the tough conversations. Using my Move the Conversation framework, this session walks attendees through a real-world case study where a tech organization facing burnout, team silos, and misaligned goals built a culture of accountability and trust—without fancy tools or extra headcount. Learn how leadership, coaching, and leaning into the tough conversations improved collaboration, reduced churn, and energized the team culture.
Takeaway
- A practical framework that can be used over and over to coach your team through difficult conversations that improve collaboration and customer relationships.
- How to transform the team's language to drive collaboration across all teams and customers.
- Examples that can be used and applied in your own scenarios.