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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 403: Continual Improvement and True Crime

Vicki Rogers  (Senior Service Delivery Manager, Georgia Institute of Technology)

Location: Grand Caribbean 12

Date: Wednesday, November 15

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Modernizing Service Management, Optimizing Culture and Leadership

Session Type: Session

Vault Recording: TBD

Audience Level: All

We all know continual improvement is the cornerstone of great service management. In fact, Axelos calls it the "beating heart." But how do we actually make it happen? What happens when the heart stops beating? Be honest. Are you just getting by? Is your continual improvement process a bit of a crime scene? Let's have a little fun. This session will walk you through the crime scene, show you how to gather the clues you need, explore the suspects, and solve the mystery. We'll work together to solve the case using ITIL guiding principles and the continual improvement model. We'll teach you to be a true sleuth so you can return to your team and solve crimes in your own environment.