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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Session 401: Building a Strong Case for Change: Insights from IT Leaders

Michael Hanson  (VP, IT Service Desk Operations, PSCU)

Lorraine Williams  (Exec IT Director, Manatee County Sheriff)

Josh Nelson  (Director of Technology Experience, Power Design, Inc.)

Nicholas Pollock  (Service Desk Manager, Tampa International Airport)

Location: Grand Caribbean 8

Date: Wednesday, November 15

Time: 10:15 am - 11:15 am

Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Driving Strategic Decision-Making, Connecting the Dots: Frameworks and Methodologies

Session Type: Session

Vault Recording: TBD

Audience Level: All

As ITSM professionals, we work in a fast-paced and quickly changing environment. It's essential to be able to articulate the value and feasibility of new initiatives or projects to take advantage of the incredible leaps we're seeing in technology. Building a strong case for change is key to securing buy-in from stakeholders, obtaining the necessary resources, and ultimately achieving success.

In this panel discussion, a group of IT leaders will share their insights and experiences on building an effective business case. We'll discuss what they feel are key components of an effective business case, such as an executive summary, gathering background information, setting the project scope and objectives, and communication strategies. You'll gain insights into how to present your business case effectively, what key points to highlight, and how to overcome objections. Our panel of IT leaders will share their own experiences and lessons learned, providing you with practical tips and valuable advice.