2025 Schedule
Session 205: St. Jude's Children's Hospital: From Metrics to Meaning : Transforming Healthcare with SLAs and XLAs
Martha Seymour (Business Analyst, St. Jude Children's reserach hospital)
Harpreen Ahuja (Manager Business Systems, St. Jude Children's Research Hospital)
Date: Wednesday, November 19
Time: 11:30 am - 12:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Modernizing Service Management
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
This presentation covers how implementing SLAs and XLAs in healthcare IT improves system reliability and enhances user experience. It would help attendees learn how to align technical performance with the needs of clinicians and patients, ensuring both service quality and satisfaction.
Takeaway
SLAs and XLAs enhance service quality.
Customer feedback drives improvements.
Data-driven decisions guide performance.
Collaboration ensures successful implementation.
Continuous improvement fosters innovation.