Schedule
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.
Pre-5: XLA Practitioner
Rae Ann Bruno (HDI Business Associate and President, Business Solutions Training, INc.)
Date: Monday, November 13
Time: 8:30 am - 3:45 pm
Pass Type: Pre-Conference Training/Certification Course + Standard Conference Pass, Pre-Conference Training/Certification Course Pass - Get your pass now!
Session Type: Training
Vault Recording: TBD
This course is designed to enable participants to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). If you want to learn how to design and implement XLAs and an XMO, this is the course for you!
What You'll Learn
- The core components of experience frameworks, including a practical session on designing an XLA stack
- The XLA design methodology
- Different types of XLAs
- Applying the methodology
- Making XLAs operational
- The XMO mission, scope, and designs
- Detailing roles and competencies
- Experience management governance
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.