Marie DiRuzza (Director, Campus Technology & Media Services, Mount Holyoke College)
Christopher Chagnon (Senior Development Application Engineer, MathWorks)
Location: Grand Caribbean 12
Date: Tuesday, November 19
Time: 8:00 am - 3:45 pm
Pass Type: Premium Conference Pass
Track: Modernizing Service Management, Connecting the Dots: Frameworks and Methodologies
Session Type: Workshop
Vault Recording: TBD
Audience Level: All
Ready for a FUN, interactive, and engaging workshop that covers Service Management (ITSM/ESM) fundamentals AND explores the trends that are driving the industry forward? Join two industry thought leaders who share their experiences. From getting started with Service Design to building an effective service catalog, from business-process automation to AI and machine learning, from Enterprise Service Management to Experience Management, we will cover it all. Through interactive exercises and peer-connections, attendees will learn actionable strategies for improving their Service Management practices. Whether you're new to ITSM or a seasoned practitioner, this workshop will provide valuable insights into the world of service management and equip you with the knowledge and
tools you need to succeed in today's fast-paced IT landscape.
- Service Design 101
- Service Catalog Best Practices
- Organizational Change Management Strategies
- Explore AI, Machine learning & Experience Management
- Learn from Award-winning Facilitators AND make lasting peer connections