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Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy.

Pre-08: Surviving the Apocalypse: Recovering from a Disaster

Michael Hanson  (VP, IT Support Operations, PSCU)

Angee Phong  (Global Head of IT Service Desk, SS&C Technologies)

Location: Grand Caribbean 11

Date: Tuesday, November 19

Time: 8:00 am - 3:45 pm

Pass Type: Premium Conference Pass

Track: Connecting the Dots: Frameworks and Methodologies, Modernizing Service Management

Session Type: Workshop

Vault Recording: TBD

Audience Level: All

Embark on an extraordinary journey into the uncharted territories of Disaster Recovery (DR) and Business Continuity (BC) in our one-day workshop. Guided by creativity and propelled by imagination, this workshop transforms the usual into the exceptional. Prepare to face the unexpected - from a zombie-infested IT world to magical malfunctions and intergalactic network disruptions!

Unleash your problem-solving prowess and team spirit as you navigate various scenarios, making critical decisions in our tabletop exercises. Delve into the latest DR and BC strategies while embracing the fun of fantasy realms and science fiction showdowns. Discover how creativity can empower you to tackle the most challenging IT calamities with a grin.

Join us for a day of play, exploration, and learning, where resilience meets imagination, and disaster recovery takes a whimsical turn. Your quest for DR and BC mastery awaits!

Note: This workshop blends interactive tabletop exercises with creativity to engage participants and deepen their understanding of DR and BC principles in a playful and enjoyable manner.

Agenda (to give an overview of workshop. schedule is flexible, please do not include with description):
Morning
Welcome & Intros
Understanding DR and BC
Risk Assessment & Business Impact Analysis
Creating a Plan

Afternoon
Best Practices
Tabletop Exercises (DR Simulations)
Break into groups
Designate industries
Provide scenarios (scenarios will be designed to be fun and imaginative, such as a zombie apocalypse, alien invasion, etc.)
Teams work through simulations
Teams present their solutions
Feedback
Resources
QA & Closing Remarks

Takeaway

Understanding the necessity of Disaster Recovery and Business Continuity Planning
Running an effective tabletop exercise