2025 Schedule
Lunch and Learn Presented by HaloITSM: From Legacy to Lightning Speed: How Bright Horizons Implemented a Future Ready ESM Platform in 90 Days
Stephen Montgomery (Director, IT Support, Bright Horizons)
Jason Eggers (ITSM Developer, Bright Horizons)
Location: Fiesta 2
Date: Wednesday, November 19
Time: 12:30 pm - 1:30 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Session Type: Lunch & Learn
Vault Recording: TBD
From Legacy to Lightning Speed: How Bright Horizons Implemented a Future Ready ESM Platform in 90 days, Setting the Stage for Global, AI-Driven Service Excellence
Come with us on Bright Horizons’ journey to modernize global service delivery. From legacy challenges and a Cherwell end-of-life announcement to a modern, future proof ITSM and HRSM solution in just 90 days. Discover how Bright Horizons empowered 800 agents and 30,000 end users across multiple continents, driving rapid adoption, collaboration, and unprecedented visibility. Hear first-hand the lessons learned, key strategies, early wins, and how this accelerated implementation has paved the way for Bright Horizons’ next phase of transformation, from cross-departmental cohesion to an AI-enabled future.
Takeaway
- Defining and maintaining a value-driven MVP
- How to enable your internal team for rapid delivery and project success
- Streamlining decision making, design and stakeholder engagement
- How to successfully utilize and engage your implementation partner to work together
- Optimizing for value
- Establishing self-sufficiency in a new ITSM platform post go-live and minimizing reliance on third-parties
- How a streamlined implementation can propel ITIL maturity, and set a foundation for Automation, AI and broader Enterprise Service Management adoption
- Long term outlook on Service Management