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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Ken WendleAuthor, Consultant, InstructorEdify ITSM, Inc.

Author, speaker, consultant, and instructor – Ken Wendle has been a key figure in the business of service and support since, well, the Jurassic Period. Ken holds the unique honor of being the recipient of two prestigious industry honors: the HDI Ron Muns Lifetime Achievement Award and the itSMF USA Lifetime Achievement Award, recognizing his essential efforts in creating awareness, adoption and expansion of service and support best practices within the USA and globally. Ken helped launch the itSMF USA national event in 2001 (and holds the record of being a featured speaker for 17 consecutive) and helped launch the Service Management World event in 2018. Ken also recently released a new book, The V*A*L*U*E Formula.