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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for service management. As a lead author for VeriSM: A Service Management Approach for the Digital Age and VeriSM: Unwrapped and Applied, she continues to push the development of service management across the entire organization, as well as advocating a hybrid approach to service delivery. Suzanne represents the United States within the International Standards Community and is the convenor for SC40 Working Group 2. She also teaches as an adjunct professor at Indiana University and Algebra University in Croatia. In 2013, Suzanne was presented with the itSMF USA Lifetime Achievement in Service Management Award and, in 2018, was named as a Top 25 Thought Leader in Service and Support by HDI.