Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Diana TullioSenior Director, Strategy and ArchitectureHBR Consulting

Diana Tullio is the senior director of strategy and architecture at HBR Consulting Managed Services. She received her MBA in global management from the University of Phoenix and her BS in computer science from the University of Georgia. Diana spent 23 years with NCR in various roles, ultimately serving as the chief of staff to the CIO; she later served as the CIO for Standard Register/Taylor Communications. Diana has provided consulting services, specializing in technology strategy and roadmap development helping organizations to align their business strategies with the most appropriate technology approaches. Her focus is helping clients with strategic initiatives including digital and IT transformation, roadmaps, due diligence, mentoring, and coaching. Diana also serves on the advisory board for Wright State’s MIS and Supply Chain Management school, where she is also an adjunct professor. In 2015, she received the first IT Hero award presented by InfoWeek and InterOp at their annual conference in Las Vegas.