Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

John Thompson Associate Director Greater Toronto Airports Authority

John Thompson is the associate director of information services delivery at the Greater Toronto Airports Authority. An IT professional with over fifteen years of information systems experience gained with leading employers in the hospitality and construction sector, John is regarded as highly strategic in defining technology vision and leading project execution to deliver leading edge technology, enabling streamlined operations and exceptional customer service.