Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Scott StandenPrincipal IT expertEuropean Central Bank

Scott Standen is a recognized leader with in-depth experience in service management and IT governance-related topics, from design through implementation. He’s enthusiastic and knowledgeable, and his presentations are known for their hands-on, implementable advice, delivered in a down to earth and pragmatic manner.