Calen Sifferman, Supervisor - Incident Management, Quality Control, Service Desk, Costco
Calen Sifferman manages the day-to-day Service Desk operations and its Quality Monitoring; oversees teams of Technical Service Representatives and Quality Control Specialists; and coordinates resolution for major incidents. As a steward of the company, he regularly participates in the development and execution of the Service Desk’s strategic vision, and ensures tasks are aligned with the larger goals of the business. This includes facilitating bridge calls, which may involve executive leadership, to get high-impacting incidents resolved as quickly as possible, as well as written correspondence with company-wide visibility.