Barclay Rae is Director of ITSMF UK, a director of EssentialSM. He has worked on approximately 500 ITSM projects over the last 25 years, and currently delivers strategic ITSM consultancy, as well as media analyst services to the ITSM industry. He is an ITIL Lead Architect and a co-architect of the ITIL Practitioner scheme with Axelos, and co-author of the SDI certification standards and the current ISO/IEC 20000 revision.
Barclay is an experienced ITSM consultant, analyst, writer and speaker. He was named in the HDI top 25 T
hought Leaders in Technical Support and Service Management, 2017 and 2018, and ‘ITSM Contributor of the year’ in 2014 at the SITS show.
Barclay has created ‘ITSMGoodness’ – a set of practical steps and guidelines – simple practical and proven tips and tools – for successful ITSM. Visit www.itsmgoodness.com for details and free to air access – join the Twitter conversation at #ITSMGoodness and follow Barclay at @barclayrae.