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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Barclay Rae is an experienced ITSM mentor and business manager. Over the past twenty-five years, he's worked on approximately 400 ITSM projects; for the past ten years, he's run his own consultancy company, e2e. Barclay advises organizations on their ITSM, mentoring, and business development strategies, focusing on service desks, service level management, and the service catalog. Barclay hosts ITSMTV and the "Service Desk Inspector" series, and he participates in the weekly "ITSM Rest of the World" podcast.