Service Management World is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Anthony PacittiIT Manager, End User ExperienceJohnson & Johnson

Anthony Pacitti has more than 10 years of experience as an IT professional, all with Johnson & Johnson. Currently he is an IT Manager for End User Experience managing and supporting new technologies with the focus to provide valuable experiences for his global colleagues across the company. Prior to his current responsibilities he spent most of his career in IT Service Catalog Management with considerable experiences in ITSM, data and analytics, project management, process improvement, ServiceNow, user and customer experience. Recently he has been focusing his time on adopting and managing chatbot technologies and advocating further exploration of AI/ML technologies in evaluating/improving the employee IT support experience.