Speakers 2025
Nora Osman, Founder and CEO, Norvana LLC
Nora Osman is a transformational leader, author, coach, keynote speaker, and Fellow at the Institute for Digital Transformation, with a 25+ year track record of optimizing customer experience (CX) from the inside out. As the Founder & CEO of Norvana, a CX optimization company, Nora helps organizations create seamless, human-centered service experiences by empowering employees, refining processes, and leveraging smart technology. With a deep belief that customer experience starts with human experience (HX), Nora has led large-scale service transformations across multiple industries, ensuring that engaged, enabled teams deliver world-class results. Her impact earned her recognition as one of CIO Magazine's Top FIVE Influential LEADERS in the BUSINESS WORLD You SHOULD KNOW.