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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Alan Nance is Managing Partner of CitrusCollab LLLP. Alan brings a fresh and optimistic approach to business and digital transformation, proven to help enterprises change for growth, built on eXperience Level Agreements (XLA). Alan has successfully deployed technology to ignite growth and performance in complex enterprises like ING Bank, Royal Philips, and Barclays Bank. He was one of the original founding brothers of ITIL, and has written a number of articles and books on service management, including the Essential ISO/IEC 20000 Managers' Executive's Guide.
