Speakers 2025
Richard Mims, ServiceNow Solutions Director, SDI Presence LLC
With extensive experience in IT service management, Ric specializes in translating business requirements into actionable IT solutions, conducting process maturity assessments, and leading strategic service improvement initiatives. They facilitate service management implementations, support toolset selection through RFI/RFP processes, and offer consulting to enhance support center operations. Skilled in guiding executive-level strategic planning sessions, they also bring strong project management, leadership, and communication expertise to complex enterprise-level projects.