2025 Schedule
Session 404: Mastermind Industry Panel: Service Management World 2026
Tony North (Senior Manager IT, King County)
Peter McGarahan (Senior Director, Workplace & Collaboration Services, First American Title)
Richard Mims (ServiceNow Solutions Director, SDI Presence LLC)
Randy Celaya (Support Consultant, Educator and Executive Development Coach, TASC Training and Development)
Date: Thursday, November 20
Time: 10:15 am - 11:15 am
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Driving Strategic Decision-Making
Session Type: Session
Vault Recording: TBD
Audience Level: All
Service Management World proudly presents a dynamic industry panel featuring leading service management experts who are shaping the future of the field. This mastermind session will explore transformative trends such as Cybersecurity, AI, Automation, Hybrid and Remote Workforce Management, and Experience Management. Panelists will share real-world insights from their own organizations and broader industry observations, highlighting key findings from HDI’s annual State of Service Management report. Attendees will gain exclusive access to emerging data, actionable strategies, and expert perspectives to guide their organization’s service management journey into 2026 and beyond. Don’t miss this keynote—where the future of service management takes center stage.
Takeaway
Discover what’s hype versus what’s driving real transformation in service management
Explore how industry leaders are navigating the challenges of hybrid and remote work models
Understand the evolving role of experience management and its growing impact on service delivery
Gain insight into exclusive data and market intelligence revealed in HDI’s latest industry research