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Service Management World
November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL
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Speakers 2025

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Richard Mims, Chief Information Officer, SimpleITSM, Inc.

Ric Mims is a CIO with 30 years of experience in IT service management, digital transformation, and customer experience optimization. A recognized HDI 2025 Thought Leader in balancing technology with human-centric service, Ric has helped organizations worldwide enhance efficiency without losing the human touch. Ric currently serves as CIO for SimpleITSM, a Managed Service Provider.

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