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November 9-13, 2019
Omni Resort at ChampionsGate Orlando, FL
SCHEDULE BUILDER
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Jane Leahy has over 20 years’ experience in IT service and support leadership, ITSM framework strategy and process execution, and technology implementation/administration. Her passion is connecting people with service management strategy, process, and technology that excel in business outcomes, as well as organizational change best practice. Jane is a Senior Solution Engineer at Cherwell Software and is certified in ITIL Foundations V3, HDI Support Center Manager, and KCS Principles. She is also president emeritus of HDI Nebraska.
