Service Management World is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

November 16-20, 2025
Disney's Coronado Springs ResortOrlando, FL

Speakers 2025

Quinn KarleyM.ED, Generative AI Program ManagerRochester Institute of Technology

Quinn Karley leads cross-campus initiatives, develops AI governance structures, and delivers impactful training to make everyday AI accessible and practical. She focuses on helping individuals integrate Generative AI tools seamlessly into their workday, teams, and personal lives, empowering them to do more with ease. Quinn’s journey began in IT as a Service Center Analyst and Support Lead, where she gained firsthand experience managing calls, chats, and tickets. She understands the complexities of meeting SLAs, maintaining accurate and up-to-date knowledge base articles, and addressing the physical and emotional challenges of frontline support, including repetitive motions and the mental gymnastics required to juggle customer needs. These experiences shaped her empathetic leadership style and her dedication to creating solutions that genuinely support employees and customers. Today, Quinn combines her operational experience with her passion for strategic thinking, human-centered leadership, and knowledge sharing. She is committed to fostering meaningful connections, empowering others, and leveraging Generative AI to make work and life better for all. Quinn also hosts the HDI Generative AI Monthly Meetup, an inclusive space for members and non-members to discuss trends, share resources, ask questions, and stay informed about the rapidly evolving world of Generative AI.

Presenting: