2025 Schedule
Session 603: AI Roundtable Panel
Matt Beran (Sr. Product Specialist, InvGat)
Quinn Karley (M.ED, Generative AI Program Manager, Rochester Institute of Technology)
Jason Wischer (ServiceNow Manager, SHI International Corporation)
Tyler Russell (Information Technology Manager, The MIL Corporation)
Date: Thursday, November 20
Time: 4:00 pm - 5:00 pm
Pass Type: Core Pass, Premier Pass, Premium Learning Pass - Get your pass now!
Track: Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: All
Generative AI is revolutionizing the IT service and support industry by enhancing efficiency, personalization, and problem resolution. It is widely used in creating intelligent virtual assistants and chatbots that provide 24/7 customer support, handle routine queries, and escalate complex issues to human agents. AI-driven tools can automatically generate responses to technical problems, create step-by-step troubleshooting guides, and even draft knowledge base articles for common issues. Generative AI also aids in software debugging by suggesting fixes and generating relevant code snippets, reducing downtime and accelerating development cycles. Additionally, it can predict potential system failures through anomaly detection and generate proactive maintenance plans, improving service reliability and customer satisfaction.
Join our esteemed panelists to learn how they are using Generative AI in their everyday lives as well as companies and team use cases.
Takeaway
Tips for prompting, use cases for service and support and approaches to introduce AI to your teams and workloads are among just a few examples of what the audience can expect.